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    Event Management Services

    Gain peace of mind for building alarm resolution.

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Responding to building management system issues can be overwhelming and costly

With an Event Management service plan, Schneider Electric Services Bureau monitors your building 24/7 to provide the appropriate and timely response to building alarms.
  • Our Service Solutions

    Here's How We Can Help

    Alarm Management offers a customized alarm-driven response to address comfort, energy or BMS reliability concerns.

    Dispatch Escalation notifies customer and dispatches remote and onsite technicians per customer’s standard operating procedures for event severity, third party vendor management or critical event response.
  • What You Get

    An Event Management service plan delivers a comprehensive response for system-initiated building alarms. This 24x7x365 service monitors alarms received on our cloud-based platform from a supported building management system (BMS) and provides alarm acknowledgement, alarm investigation, and customer notification.
  • How We're Different

    As part of a Schneider Electric Service Plan, Event Management ensures quick and timely response to building issues. 

    • Assurance that BMS alarms are being monitored
    • Peace of mind with continuous 24 x 7 service support
    • Expert understanding of system alarms and issue resolution
    • Response based upon customer specific Standard Operating Procedures (SOP)
    • Value-based solution increases building situational awareness