Performed at any point for your UPS or cooling system lifecycle, regardless of your service contract status. On-demand services include part replacement services for batteries, parts, reactive time and materials (T&M), etc.
Your best defense against downtime
FeaturesOn-demand services help you prevent potential problems before they occur, reducing or eliminating costly downtime, making your equipment more reliable, and operating to specification.
- Environmental inspection - In order to ensure that your system is installed in a suitable environment for optimal functionality, we will inspect the site for conditions that might damage your system, such as excessive heat or humidity.
- Experienced Certified Field Service Engineer - Our factory trained Field Service Engineers are rigorously trained and tested on how to efficiently service our products, as well as on safety practices and electrical codes, offering our customers the highest level of service available in the industry today.
- Free firmware upgrades - Part of maintaining your system is ensuring the unit is operating with the most recent firmware version. Firmware upgrades are provided at no extra charge. All Preventive Maintenance contracts include free firmware upgrades.
- Functional verification - During each Preventive Maintenance visit, our Certified Field Service Engineers will run tests to verify your system is functioning correctly in all operational modes, stopping problems before they start.
- System cleaning - Cleaning your system of dust and grime accumulated during normal operation will extend the life of the hardware.