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Connection issues with ComX for Facility Insights
Issue: The ComX cannot connect to the remote platform Resolution: If connected via the Ethernet port, confirm there is no proxy presently configured....
ComX connection issues with GPRS in Facility Insights
Issue: The ComX is not connected to the remote platform Resolution: Confirm there is no proxy presently configured. If a proxy is configured, consult...
Where can I see the fault history in SoMove?
Issue: Fault history in SoMove Product Line: ATV12, ATV212, ATV312, ATV32, ATV61, ATV71 Environment: All models and serial numbers Cause: None Resolution:...
Can we log Waveform Capture plots from other manufacturer' power quality meters?
Typically, integrating Power Quality data (such as waveform data, alarm logs, event logs etc.) from other manufacturers is considerably more complex...
Can Smart Systems integrate with 3rd party devices?
Product Line: Smart Systems Resolution: The answer is a cautiously qualified “yes”. Integrating data from other vendor systems will require careful...
What does EPMS represent related to facilities?
Product Line: Smart Systems Resolution: EPMS means Energy and Power Monitoring System. In specifications, this may sometimes be referred to as “Electrical...
What are the means of accessing/connecting to the individual devices in a smart system?
There are two ways:             1.  Utilizing Modbus/TCP to connect to SCADA, Cloud, BMS, or other systems.             2.  Access and display on...
How many items can we have on our network?
There are no limits to the number of items, other than the software's ability to organize the info on a screen.
Testing publication & data import in Facility Insights
ISSUE RESOLUTION Following a successful publication, the ComX name has not been upgraded and devices do not appear in the Facility Insights Tree View....
Common issues during site creation or set up in Facility Insights
Issue: The desired service reference is not available to create a site The ComX cannot be paired to the site Resolution: Please contact your local...
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