Browse FAQs

Is Wiser Energy compatible with my home?

Published date: 27 September 2019

Issue:
Wiser Energy compatibility

Product Line:
Distribution Equipment

Environment:
Load Centers and Combination Service Entrance Devices (CSED)

Cause:
Installation Requirements

Resolution: 
To ensure you have the best experience with Wiser Energy, the following compatibility specifications are recommended:
Your home has:
  • A consistent 2.4Ghz Wi-Fi connection. Wiser Energy is not compatible with 5Ghz Wi-Fi signals.
  • Its own electrical meter and accessible electrical panel.
 
Your mobile device runs on iOS or Android and has Bluetooth and Wi-Fi connectivity.
Your electrical panel:
  • Is a split-phase 120/240V residential panel up to 200A.
  • Must have enough space to fit sensor clamps with HxWxD dimensions of 3.375" x 2" x .75" (85.73 x 50.8 x 19.05mm), and an inside diameter of 1”. The Wiser Energy current sensors may not be able to fit around busbars.
  • Should be within cable length of Sensor cables (46" (116.84cm) and power cable (36" (91.44cm) ). 
  • Does not drop below 32°F (0°C) or exceed 122°F (50°C).
  • Is not exposed to water or areas with high condensation (Sense complies with ANSI/IEC 60529 Rated IPx0).
 
The following Square D electrical panels are known to be incompatible as a result of the current sensors not fitting around the bus bars;
QC12L200C QC2442M200C QC816F125C QC816F150C
QC816F200C RC12L200C RC1624M100S RC1624M125S
RC2040M125CH RC2040M150CH RC2040M200C RC2040M200CH
RC816D200CH RC816F100CH RC816F125CH RC816150CH
RC816F200C RC816F200CH SC1624M100F SC1624M100S
SC1624M125F SC1624M125S SC2040M125F SC2040M125S
SC2040M200F SC3040M200F SC3040M225F SC816D150C
SC816D200C SC816D200F SC8L125F SU2040M200C
SU3040M200R SU2040M225R SU816D150C SU816D200C
SC2040M200C      












Wiser Energy

Was this helpful?

What can we do to improve the information ?

Can't find what you are looking for?

Reach out to our customer care team to receive information on technical support, assistance for complaints and more.