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Why does my Process Drive keypad shows RDY and Term but I can't measure 24 v dc on DI1 to COM with my meter?

Issue:
Why does my Process Drive keypad shows RDY and Term, however, I can't measure 24v dc from DI1 to COM with my meter?

Product Line:
ATV600, ATV900
 
Environment:
All
 
Cause:
Wiring
 
Resolution:
SW1 may be in Sink mode. If so, switch to Source and measure again.
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