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What is the warranty return procedure?

Product Line: 
Surge Protective Devices (SPD's)

Resolution:
The customer will need to call technical support at (1-800-577-7353) to determine what component(s) are needed for replacement, verify if the unit is still under warranty, and generate a case number. Once that is done, the customer will take the case and part numbers to any Schneider Electric Distributor to do the warranty claim. The distributor is to contact the claims group @ 1-888-778-2733 option #3 and do a purchase order, get return tags, and a return materials authorization (RMA). Once the customer receives and installs the new replacement component(s) they will need to return the old parts using the return tags issued within the specified time frame to receive the credit. Once the old parts have been returned, tested, and credit issued the distributor will refund the customer. 


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