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Who do I contact for programming or troubleshooting assistance for Altivar drive and Altistart soft starters?

Published date: 16 August 2019

Issue:
Contact for programming or troubleshooting assistance for Altivar drive and Altistart soft starters?

Product Line:
All Altivar and Altistart products, open style or enclosed.

Environment:
All

Reason:
Programming and/or troubleshooting assistance needed for Altivar/Altistart product.

Resolution:
Please contact the Drives Product Support Group at 888-778-2733 and select option 2 and then option 4 from the menu system.   We can also be contacted via E-mail at Drive.Products.Support@Schneider-Electric.com or by chat https://www.schneider-electric.us/en/work/support/customer-care/contact-schneider-electric.jsp.  Our office is staffed from 8:00am until 8:00pm EDT/EST Monday through Friday.   If calling, please call from in front of the drive/starter and be ready to perform programming/troubleshooting, at the time you call.   We will need the complete part number and serial number / FO number of the product and the name of the company / location where the product is installed before programming / troubleshooting assistance can be provided.  If contacting us via E-mail, it may be up to 24 hours before you receive a reply.

 

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