Technical FAQs

Ask a Question

Where can I find the Q2C or Order number for an S-Flex drive?

Need to identify the Factory Order, or Quote to Cash number for an enclosed S-Flex drive.

Product Line:
ATV212, S-Flex, Sflex

All models

To determine warranty status or check the Bill of Materials for spare parts.

One the back of the S-Flex enclosure door of the is the nameplate.  On the lower left is a box labeled FO Number/Q2C Code.  This should show an 11 digit number (order number).  If the box is blank, or shows "Warehouse" the unit was a stock item.  For stock/warehouse drives, we would need to check the serial number directly on the drive itself. 
Was this helpful?
What can we do to improve the information ?