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Why does an ATS48 soft starter with remote keypad will only allow access to status and SUP menu?

Issue:
Why does an ATS48 soft starter with remote keypad will only allow access to status and SUP menu?

Product Line:
ATS48 Soft starter with remote HMI

Environment:
All

Cause:
keypad is locked or stuck on SUP menu

Resolution:
On the back of the remote keypad, there is a 3 position switch.  If this switch is in the ``FULLY LOCKED`` position, it will not allow access to any menus other than SUP.  Move this switch to the ``FULLY UNLOCKED`` position to gain access to all menus within the starter.
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