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ATS01N212RT: The customer cannot get the soft start to run the motor.

The ATS01N2**LU/QN/RT models require a run command on the control circuit.  
A START/STOP contact can be wired to LI+ and LI2. This will allow soft start and soft stop.  
If the softstarter is to run the motor when power is applied to the ATS01, then install a jumper between LI+ and LI2.  This will give a soft start and a freewheel stop.

CTA-ID : 2062566
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