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Why does the PC software not connect to the enclosed ATV66 and have confirmed that using the correct com port to link.

You can not connect the PC software to the port in the door of the enclosure and it must be connected directly to the main control board. Also, need to make sure all other programs are shut down when trying to communicate because if have Norton Anti-Virus on computer and operating it will not allow link up to drive.

CTA-ID : 2007238
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