|FA163635||Where can I get support for APC and MGE Products?|
For support on APC and MGE products please visit: http://www.apc.com/support/
Additional Management Cards and Options
Air Cooled Chillers
|FA168155||Does the Schneider Electric repair depot repair ATS22 soft starts?|
This is not a repairable product. No spare parts have been released. The customer can send it in for evaluation only.
CTA-ID : 2062611
|FA89817||What is the turn around time for a repair of the 8660 old style Softstarter?|
Please contact Customer Service at 1-888-778-2733 for repair time. CTA-ID : 7258
|FA103492||Do we still repair the Alpha Pak 8660 units and if so then where?
Yes, they can be repaired at the Electrical South Repair Facility and the return is co-ordinated through an authorized distributor.These units are...
|FA111340||How do you send a Drive or a Soft Starter in for repair?|
All requests for repairs have to go through a Schneider Electric Authorized Distributor. They will contact Customer Service to get an RMA (Return...
|FA165575||What is the part number of a replacement heatsink for a ATV66D16N4 or ATV66D23N4?|
The part number of the heatsink fan is VZ3V664. This is an assembly consisting of two fans however this part is now obsolete.
CTA-ID : 2061609
|FA165523||Where can I get technical support for AC Drives and Softstarts?|
Phones are staffed Monday to Friday, 8am to 8pm EST. Outside of normal hours, emergency phone support is still available. Call...
|FA152244||*** The 5000:5 CTs in Section #6 need to be replaced. These CTs are mounted on the thru-bus and have been damaged with cover screws which has pierced the CTs. All 3 of these CTs need to be replaced. In addition to the (3) 5000:5 CTs that need to be replaced, need a warranty PO for the labor to replace these CTs. This is a union site, so we will be required to work with the contractors personnel.|
Field Service Complete
CTA-ID : 2054642
|FA126162||Who provides support for Topaz / EPE product lines?
All Topaz products and the single phase lines of EPE were divested to MGE Office Protection Systems ( owned by Eaton) in 11/07 . Contact www.mgeops...
|FA128998||Who provides support for NY2 Intrinsically Safe Barrier Relay product lines?|
Due to changes in the IEC standards for this type of product, the NY2 relays lost their CE mark in 2002. Therefore, Square D / Schneider left this...