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FAQ ID Description
FA238205My SRT Smart-UPS reports "Battery Sys Error 0800" or "Needs Firmware Update"
Issue: My SRT Smart-UPS reports "Battery Sys Error 0800" or "Needs Firmware Update" Product Line: Smart-UPS SRT Environment: All models, All...
FA237918Using Symmetra RM outside of a Rack (Symmetra RM Floor Mounting Kit)
Issue: I do not want to mount Symmetra RM in a rack; I want to put it on the floor.  What are my options? Product Line: Symmetra RM Environment: All...
FA159659Default administrator authentication phrase used by PowerChute Network Shutdown to communicate with the Network Management Card
Issue: What is the default administrator authentication phrase used by PowerChute Network Shutdown to communicate with the Network Management Card? Product...
FA177221PowerChute Network Shutdown Windows installer fails to launch and PowerChute service stops working on Windows Server Core OS.
Issue: PowerChute Network Shutdown Windows installer fails to launch and PowerChute service stops working on Windows Server Core 64bit with WOW64...
FA236744Security Notification: "POODLE" vulnerability - impact to APC products
Issue On 14-OCT-2014, the GNU SSL 3.0 Protocol Vulnerability, also called the "POODLE" Vulnerability (CVE-2014-3566) was detected and published...
FA144770Is a Material Safety Data Sheet (MSDS) available for PK49SP touch-up spray paint?
Issue: Is a Material Safety Data Sheet (MSDS) available for PK49SP touch-up spray paint? Product Line: Panelboards. Environment: Products sold in...
FA156136What are some features I need to be aware of while manipulating the config.ini file of a APC Network Management Card?
Issue What are some features I need to be aware of while manipulating the config.ini file of a APC Network Management Card?   Product Line   Network...
FA237932How are the trip unit settings determined for a Micrologic trip unit on Masterpact, Powerpact, and legacy circuit breakers?
Inquiry: How are the trip unit settings determined for a Micrologic trip unit on Masterpact, Powerpact, and legacy circuit breakers? Product Line: Powerpact...
FA144950: Are the trip unit connector and setting tool for the S434206 Pocket Tester replaceable items?
Issue: Are the trip unit connector and setting tool for the  S434206 Pocket Tester replaceable items? Product Line: Powerpact and Masterpact Environment: Electrical...
FA176064Are lugs from D frame Powerpact breakers compatible with Powerpact L frames?
Issue: Will D frame lugs work on a L frame breaker? Product Line: Powerpact D and Powerpact L Environment: Unit mount breakers and I line breakers Cause: Product...

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