1) Verify that the correct com port has been selected, and that the communications parameters are properly set.
2) Verify that the cabling between the drive and PC are correct  (Need to confirm by the writing on the cable that not using the cable labeled for ATV28 before 09/2001/W81493530111AO1).
3) Check to see if any other software package on the PC may be communicating with the selected serial com port.  Examples of this would be ActiveSync, or HotSync Manager software that is used to connect a PDA with the PC.  Programmer logic controller software, Fax and Modem software can also grab the com port, and will not allow any other application to communicate with it.
(4) Powersuite needs to use a serial connection to the drive. Many computers do not include a DB9 Serial Port. A 3rd party adapter will be needed.
(5) There have been some revision issues. They are noted below:
- Powersuite V2.3 with the patch is compatible with older and newer revisions of firmware for ATV11, ATV31, ATV58, ATV71, ATV61 and ATS48.
- See attachement for link to download the patch.
- High hp drive with V 5.1 firmware are incompatible with V 1.5 powersuite.
    Must use newer revision powersuite.
- ATV31 with V1.7 firmware are incompatible with V2.0 powersuite.
    Must use Powersuite V2.3 or greater.
- ATV31 with less than 1.7 firmware are incompatible with V 2.3 powersuite.
    Must use Powersuite V2.0 or Powersuite included on Early ATV31 CD-ROMs.
- ATV71 with greater than revision V1.1 are incompatible with V 2.0 or 2.2 powersuite.
    Must use Powersuite V2.3 or greater.
- ATV11 with revision 1.2 IE 21 or greater must use Powersuite V2.3 and the patch.


CTA-ID : 9672