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      Technical support should go beyond basic troubleshooting

      Support Service Levels

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      Challenges

      Protect Your Investment
      You need continued optimization and maintenance to extend the life of your system and ensure it’s working efficiently and effectively.
      • Solutions

        A variety of service levels based on your needs and budget, and add on optional services, such as onsite maintenance or 24X7 support when you need them.

        Premium+

        Our most comprehensive service level is ideal for large organizations with mission-critical systems, multiple locations and/or limited in-house energy management expertise. A combination of remote and onsite services and a dedicated engineer help you maintain your system for peak performance. You'll receive daily remote monitoring of your power management server and monthly power system analyses to identify issues before they become problems. You'll also benefit from an assessment of your energy data by our energy efficiency experts, plus two days of onsite system maintenance, as well as remote service credits to use as you need - customized training, software installation - your choice.

        Premium

        If you're an experienced manager with complex power management systems and/or multiple locations, you can choose Premium support and partner with a dedicated engineer to help you drive improved system performance, increase utilization and reduce total cost of ownership. This level also includes remote monitoring of your servers, periodic power system analyses, and online and in-person training.

        Priority

        Sign up for Priority support and benefit from the expertise of our senior technical engineers. They can remotely connect to your system and resolve issues while you observe or work on other tasks. Plus, you'll also benefit from a bi-annual power system analysis and unlimited online training.

        Standard

        We stand behind our products. If you have the time and knowledge to do-it yourself, then we're happy to assist you with troubleshooting or answer your questions at no extra cost.
      • Value Proposition

        We believe technical support should go beyond basic troubleshooting. We know that continued optimization and maintenance extends the life of your system and ensures it’s working efficiently and effectively.
      • Differentiation

        The right people make all the difference. Let our highly skilled energy managers and professional engineers with backgrounds in energy management, computer science, and power systems partner with your in-house staff to conduct maintenance, address alarms, and optimize your system for results you’ll see from day one.
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      Enjoy peace of mind knowing superior technical support is always available