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XPSBAE Module Not Timing Pushbuttons Correctly

Issue:
The XPSBAE unit I installed will not correctly recognize the synchronous activation within 0.5sec.  What could be wrong?

Product Line:
Preventa Safety Relays - GIC Product

Environment:
US Product

Cause:
Product Environment

Resolution:
Verify that the pushbuttons each have one NO and one NC contact and are wired as shown in the instructions.  
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