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Why is my Conext SW inverter stuck in AC Support?

Issue:
Customer contacts us because the SW inverter is stuck in AC support, even when the battery voltage is below the recharge voltage.
 
Example: battery voltage is 54V, recharge voltage is 55V, grid support voltage is 51V.

Product Line:
Conext SW
865-2524
865-4024
865-4048

Environment:
Installation
 
Resolution:
Check to see if the customer has a battery monitor in the system, and see if AC support based on SOC is enabled.

Cause:
If the AC support SOC is enabled, this will override all other AC support settings; if you want to use the voltage settings, disable AC support on SOC.
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