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Does my Conext ComBox need external power during an inverter firmware upgrade?

Issue:
Customer is on site doing a firmware upgrade, ComBox just using Xanbus power, and wants to confirm if the ComBox needs to have external power to stay powered on during the upgrade.

Product Line:
Conext ComBox - Conext SW - Conext XW - Conext XW+

Environment:
Firmware upgrades


Resolution:
The Conext ComBox's 12V power supply should be used during the upgrade process.

Cause:
The inverter's load output as well as the Xanbus will be affected during the upgrade because the unit will stop producing power when the process starts.
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