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How to get assistance with trouble shooting Schneider Electric products, including custom products, special TAG items, Digest and non Digest related items, or old obsolete items.

Issue:
How to get assistance with trouble shooting Schneider Electric products, including custom products, special TAG items, Digest and non Digest related items, or old obsolete items.

Product Line:
All Schneider Electric products

Environment:
Products sold and used in the United States

Cause:
Trouble shooting products for resolution for a new installation or an existing installation.

Resolution:
For help when troubleshooting Schneider Electric products,  use the following steps:

(1) Our Online Technical Library has a wide variety of product specific catalogs, technical publications and drawings. Many instruction bulletins or catalogs will have a basic trouble shooting guide. The link below is directly to our Technical Library.

http://products.schneider-electric.us/technical-library/

(2) Our FAQ data base is also an excellent source for information regarding specific products that can also assist with trouble shooting an issue.  

http://www.schneider-electric.us/sites/us/en/support/faq/faq_main.page?page=home&country=US&lang=EN&locale=en_US&redirect=true

(3) Contact our Technical Support group at 888 778-2733 . If further assistance is required from our Services Division, CATS team, or our Specific TAG groups, you will be connected to or directed to these groups. In some cases like warranty or local project management, you may be referred back to the purchaser (if the caller is the end customer or contractor) or directly to the local Schneider Sales Representative if the caller is an authorized distributor. The links below are for obtaining a distributor or for obtaining the local sales office.

www.schneider-electric.us/sites/us/en/support/distributor-locator/power-industry-locator.page

http://www.schneider-electric.us/en/support/resources-and-tools/us-sales-offices.jsp

All the above tools may be found by visiting our US Home Page.

www.schneider-electric.com/site/home/index.cfm/us/

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