Start here for access to our Knowledge Base to get answers to over one hundred thousand questions online in seconds.Find Answers
...See what we've been doing in some of our major markets.Find your Location
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
Explore our global offerings or select your country from one of our five regions.Global
Découvrez nos offres globales ou sélectionnez votre pays dans l’une de nos cinq régions.
Why does ATV312 drive only shows Ref and Sup menus?
All serial numbers for ATV312 Drives
The drive may be locked.
Go to SUP ~> COd
If COd is set to ON the drive has been locked.
To temporarily unlock the drive you have to change the COd parameter to the password and press ENT.
This will unlock the drive until the power is cycled to the drive.
To permanatly unlock the drive you must set the COd parameter to OFF after entering the password.