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How do I reset my Wiser system password on wiserenergy.com?

Issue:
Customer has lost his username or password.  He/she would like to reset it.

Product Line:
Wiser Home Management System

Environment:
Residential customer
wiserenergy.com

Cause:
Customer lost or forgot username or password.

Resolution:
The username and password recovery can be executed by the Wiser User or by Wiser Customer Care Agent.

On Wiserenergy.com, if a sign-in attempt fails, then then the webpage will show a "Login Help" link below the Login button.  This link will take the user to a page that will allow the user to initiate a password reset.  
https://www.wiserenergy.com/getlogininfo.aspx

Wiser Customer Service can also trigger a password reset.  A new temporary password and login instructions will be emailed to the end-user.
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