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Wiser Thermostat temperature won't change from App or Website Portal.

Issue:
Wiser Thermostat temperature won't change from App or Website Portal.

Product Line:
Wiser Home Management System

Environment:
Residential Home

Cause:
This FAQ lists several possible causes and corrective actions to check.

Resolution:
1.  Check that the is online and has a positive "active" status.  Verify that is not malfunction.
2.  If the thermostatis is an EER56000 or EER56100, verify that the Hold Mode is not set to "Hold".  Hold Mode should be set to Normal.


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