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How do I add my new Wiser device to my Wiser network?

Issue:
How do I add my new Wiser device to my Wiser network?
 
Product Line:
Wiser Home Management System
 
Environment:
https://www.wiserenergy.com
 
Cause:
Each new device must be manually added to the Wiser network using the Wiser Portal www.wiserenergy.com
 
Resolution:
1.  From the web portal, select the Settings tab. Then select "Add a new device" and select the type of device that you would like to add. Each Wiser device has a unique three word catch phrase,  Enter this information and then click next.   The catchphrases are printed on stickers that are attached to the cardboard carton packaging and/or the device itself.  See description of each product below for more information about it's catchphrase locations for various devices.  
2.  In order for a device to be added to the Wiser network, it has to be in join mode.  Some Wiser devices are configured to be in autojoin mode. If the web portal is not successful at adding a Wiser device, verify that the device has power and is in join mode.  Each device indicates that it is in Join Mode in a different way.  A summary of those Join Mode Indicators is listed below along with how to put the device into Join Mode.

Wiser Power Monitor
Catchphrase:  In new consrtuction projects, the electrician should have placed a catch phrase sticker on the inside of your electrical panel door.   Also,  there is a catchphrase sticker on the Power Monitor itself.  
Join Mode:  The power / zigbee indicator light will blink amber when in join mode.  

Wiser Thermostat EER56000 EER56100
Catchphrase:  Sticker is on the thermostat bottom surface as viewed when thermostat is mounted on the wall.   
Join Mode:   A series of blinking dots in the upper left part of the screen indicates that device is in join mode. Solid dots indicate that the device is not in join mode. To place in join mode, press and hold the scroll wheel, select Zigbee Setup, and press Enroll. 

Wiser Thermostat EER58000
Catchphrase:   Early releases of this thermostat have the catchphrase sticker on the back of the device as viewed when attached to the wall.   Later releases of the device have that catchphrase on the inside of the backplate, viewable by removing the display from the backplate.   If the catchphrase is difficult to read, then the MAC Address and Install code method can be used to join  this device to the network.   The MAC Address and Install Code can be accessed through the device menu system.
Join Mode:  There are 2 lights in the upper left corner of the device.   When the device is not connected to a network, the right light should be flashing green to indicate the the device is searching for a Zigbee network.

Wiser In Home Display  
Catchphrase:  Sticker is located on the back of the device
Join Mode:  a series of blinking dots in the upper left part of the screen indicates that device is in join mode. Solid dots indicate that the device is not in join mode. To place in join mode, press and hold the center and right buttons, select Zigbee Setup, and press Enroll. 

Wiser Smart Plug
Catchphrase:  Sticker located on the back or side of the device
Join Mode:  a rapid blink pattern on the status LED on the side of the device indicates that the device is in join mode. If the device is not in join mode use the following 3 step procedure:     a) Press and hold the smart plug button for 5 seconds until the LED state is on.    b) Release the button for five seconds until the LED blinks once, c) press the button for five more seconds until the LED starts a rapid blink pattern. 

Wiser Load Control Relay:
Catchphrase:  Sticker located on the back or side of the device
Join Mode:   A rapid blink pattern on the status LED on the front of the device indicates that the device is in join mode. If the device is not in join mode:     a) place a magnet on the relay near the magnet sensor and hold for five seconds until the LED state is steady On.  b) Remove the magnet for five seconds until the LED blinks once, and then c) immediately place the magnet near the magnet sensor and hold for five more seconds until until the LED starts a rapid blink pattern. 

Wiser Large Load Controller
Catchphrase:  Sticker located on the back or side of the device
Join Mode:   please see the LLC installer's guide.
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