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Wiser Registration Error, No Wiser Gateway matches the given catchphrase

Customer is attempting to register or activate a new Wiser Home Management system on when he/she receives an error message stateing "No Wiser Gateway matches the given catchphrase"

Wiser Home Management System


There are 2 common causes for registration errors:  
1)   incorrect spelling    
2)   use of a non-gateway catchphrase  


First, ensure that the spelling of the catch phrase entered exactly matches the catchphrase of the Wiser Gateway.   Catchphrases are not case-specific.  

The second common cause of this problem is the attempted use of a catchphrase for a non-gateway device.  All Wiser devices have catchphrases, but only Gateway Devices catchphrases can be used to activate or register accounts on  Valid Gateway Devices are Coordinators (EER21200) and Routers (EER21100).
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