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The firmware of the drive is not at the latest level.
All models and serial numbers
The control board can be sent into the Schneider Electric Industrial Repair Center for upgrading the firmware to the latest level. Check with your local distributor for details.
or you can order a new replacement main control board part number.
VX4A61100Y ATV61 frame sizes 1 thru 9
VX4A71100Y ATV71 frame sizes 1 thru 9
VX4A61101Y ATV61 frame sizes 10 thru 16
VX4A71101Y ATV71 frame sizes 10 thru 16