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What do I do if a 3-phase utility scale inverter needs to be serviced?

Issue:
Customers would like to get a 3-phase utility scale unit fixed and operating

Environment:
Systems that include 3-phase utility scale units

Product Line:
GT100,GT250,GT500MVX,GT500-480,XCNA(540,630,680)

Resolution:
For issues with the 3-phase units, please record the following information:

Site Address:

Unit’s Serial Number:       (For XCNA units, serial begins with “ U” or “L”)
                                    For all other units, it will either have a four digit number after the rating or it will have a barcode number that begins with the letter “ C “ or “ L “

Fault Code:
 
Once the above information is recorded, please contact technical support at (866) 519-1470, option 3 for technical support, and then option 3 for 3-phase.

Cause:
Procedure not clearly outlined in documentation.
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