Start here for access to our Knowledge Base to get answers to over one hundred thousand questions online in seconds.Find Answers
...See what we've been doing in some of our major markets.Find your Location
Access tailored services, 24/7 self-service and expert help. Anywhere, anytime, any project.Discover now
Everything you need to know about our IoT technology backbone.Learn more
How can I find out why my drive or soft starter failed?
They need to get a failure analysis or CCP to find out why the Drive or Soft Starter stopped working.
The procedure is to contact your local SQUARE D DISTRIBUTOR and they will fill out a CCP form requesting the analyzing of the suspected failed product.
If the unit is out of warranty there is a charge for this procedure and the pricing is given by the distributor.
If the drive is in warranty and returned and no problem is found the charge also applies.
The DISTRIBUTOR will also request a RMA from customer service before sending the unit in.
CTA-ID : 2009281